Orders are executed within 5 days so cancellations are possible if you get in touch immediately. If you do find you have made a mistake please contact us immediately so that we can try to intercept your order. In the event that you should decide to cancel an order, please contact us as soon as possible, quoting your name and order reference number.
If, for any reason you are not entirely satisfied with your order, MK Gallery will refund the value of the goods supplied. Your statutory rights as a consumer are not affected if you wish to make a return. MK Gallery will repay you the value of the goods, excluding delivery costs, within 30 days of receipt of the returned goods as long as they are received in the condition in which they were dispatched. This will be without any further charge to you except the direct cost of returning the goods. Please appropriately package the items with a copy of the original invoice and send it to MK Gallery. For the return of high value goods, MK Gallery recommends that you use a recorded delivery. Please contact us by phone on 01908 676 900 or email firstname.lastname@example.org if you would like to obtain authorisation of your return. MK Gallery is not responsible for non-delivery of returned items. The return address is MK Gallery, 900 Midsummer Boulevard, Central Milton Keynes, MK9 3QA.
Damaged goods or incorrect deliveries
The purchased goods must be stored by you in appropriate conditions. If you do not store them in appropriate conditions, MK Gallery cannot be held responsible for faults or problems that arise as a result. Any claim by you in respect of any shortages and/or defects in the goods must be notified to MK Gallery by you within 7 days of the delivery date, stating the nature of the shortage/defect and quoting the invoice number. Failure to notify MK Gallery will deem you to have accepted the goods. In addition for defective goods, MK Gallery will refund you reasonable costs incurred for postage of the goods, but shall have no further liability to you. If you do not notify MK Gallery accordingly, MK Gallery shall have no liability for any defects and you shall be bound to pay for the goods.
MK Gallery shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
Your undertakings and warranties
You warrant that the information given on your order form is complete and accurate.
All our profits go to support the work of MK Gallery.
MK Gallery will never share any of your personal information (your address, email, phone number, etc) with any third party (meaning any person or organisation not connected to the gallery). Your information will only be used for the purpose of processing your orders and contacting you about your orders. If you have given us permission to contact you for other purposes, you may also receive emails about gallery news, events and information.
Governing law and jurisdiction
These terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.
3D Secure is a payment verification protocol used by major credit card companies, branded as 'MasterCard Secure Code' and 'Verified by Visa'. Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the card to make internet purchases. Cards registered with 3D Secure could require the user to enter a Personal Identification Number (PIN) code. This is not the same PIN code issued with the card. In basic terms, 3D Secure verifies card details, offering the country of issue and other card holder details to the proposed vendor. Depending on the information returned by the 3D Secure system, MK Gallery can elect to send the goods as requested, deliver goods only to the card holder's address (instead of a nominated address) or in a very limited number of cases, we can decide to cancel an order. MK Gallery uses the 3D Secure system to prevent credit card fraud. The system is completely automated and we do not store any of the data provided by the 3D Secure system.